Question 1

What are your minimum order quantities (MOQs)?

Accepted Answer

Our approach is centered on forming partnerships rather than simply taking any orders. When establishing new client relationships, we seek a comprehensive calendar cadence and projected volume annually. We carefully choose clients whose objectives, values, and vision align with our own. We do not take on new orders based on MOQs.

Question 2

What is your sample lead time?

Accepted Answer

Our sample lead time is flexible, contingent on project complexity, design specifications, and current production capacity. Generally, we anticipate a 1-4 week timeframe for sample creation and delivery for your review. For precise and project-specific timelines, our client team will share sample options based on the stock fabric and trim availability. We'll gladly provide a detailed estimate tailored to your distinct needs and circumstances. After meeting our partner requirements, we will move into the development process of sampling.

Question 3

What is your production lead time?

Accepted Answer

Our production lead time is typically 90 days and can vary based on the specific requirements of the collection, including order size and treatment complexity. If we hold the fabrics within our warehouse, we also have the ability to half this production lead time by 50%.

Question 4

What information do we need to supply to use you as our clothing manufacturer?

Accepted Answer

We require the following key information;
PRODUCT - key products you're looking to manufacture
VOLUME - annually
KEY DATES - calendar cadence including collections, seasonality
FOBS - target FOBs for each product
DESIGN - any relevant documents such as range maps, techpacks, specs

Question 5

Do you offer any specific certifications or audits?

Accepted Answer

As a sustainable garment manufacturer, Unavailable is committed to securing relevant sustainable certifications, including GRS, ISO, Higg Index, and the Nike audit, in alignment with your brand's specific criteria.  We are fully prepared to work in collaboration with you to ensure that your clothing aligns with the certifications that are vital for your brand. Please share your specific certification requirements, and we will take the necessary measures to seamlessly incorporate them into our manufacturing process. 
We invite you to explore Our Sustainability (https://www.un-available.net/our-sustainability)page for a more extensive insight into our sustainability endeavors, or alternatively, you can access the full PDF document by clicking here.

Question 6

Where is our manufacturing facility located?

Accepted Answer

We are situated approximately a 40-minute drive from the center of Ho Chi Minh City, with both our office and manufacturing facility conveniently located under one roof.

Question 7

Can we come and visit the factory?

Accepted Answer

Factory visits are strictly by appointment and subject to approval by our client team. We follow a comprehensive information request process before extending this service. The security and confidentiality of our brands are of paramount importance, and we are dedicated to upholding these standards for our clients.

UNAVAILABLE [OFFICE]
IN VIETNAM

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CONTACT US

UNAVAILABLE [OFFICE] IN VIETNAM

FREQUENTLY ASKED [QUESTIONS]

CONTACT US

UNAVAILABLE [OFFICE]
IN VIETNAM

FREQUENTLY ASKED
[QUESTIONS]