About the Role
The Outsource Supervisor oversees external suppliers responsible for embellishment techniques (e.g., embroidery, screen printing, digital, AOP, bonding, heat transfer, lazer cut, etc… as well as CMP and Accessories), ensuring quality, timelines, and compliance with the company’s standards. They act as the bridge between the in-house team and external service providers, coordinating logistics, managing supplier relationships, and ensuring that outsourced processes align with the company’s production and aesthetic goals while optimizing costs.
RESPONSIBILITIES
Supplier Management & Sourcing
Identify, evaluate, and onboard suppliers; ensure NDA compliance and maintain a qualified vendor list.
Negotiate SLAs covering pricing, lead times, quality, and capacity.
Development & Sampling
Oversee development stages, ensuring proper supplier selection, accurate info transfer, and adherence to timelines.
Review and approve samples before submitting to relevant departments.
Production & Quality Assurance
Book supplier capacity, monitor production progress, conduct PP meetings, and enforce daily follow-ups.
Coordinate QA/QC inspections, track defects, and ensure supplier accountability.
Communication & Cross-functional Collaboration
Attend and lead meetings with internal teams, suppliers, and planning/finance departments.
Ensure transparent communication and timely escalation of issues.
Cost & Lead Time Control
Track and update cost/lead time matrices; analyze variances and recommend solutions.
Ensure ERP and all tracking systems are kept up-to-date.
Compliance & Documentation
Enforce SOP adherence, support audits, manage ISO documentation, and prevent unethical practices.
Maintain all reports related to cost, lead time, payment, and invoice processing.
Training & Continuous Improvement
Conduct internal/external training, update SOPs and treatment databases, and promote team learning.
Lead performance reviews, manage KPIs, and implement process optimizations.
Leadership
Mentor and support the Outsource team; foster accountability, teamwork, and professional growth.
Drive initiatives for better work-life balance and sustainable performance.
Requirements
Bachelor's degree in Fashion management, Supply chain management, or related field.
4+ years of experience in a supervisory role overseeing outsourcing processes.
Strong understanding of embellishment techniques and quality control.
Have experience in Planning/ Sourcing/ Outsourcing
Excellent communication and project management skills.
Strong understanding of embellishment techniques, quality control.
Fluent in English
Other Information
Probation: 2 months
Working time: Mon - Fri, 8AM - 5PM
Annual leave: 12 annual leaves per year
Benefits:
- Lunch free
- Mobile phone allowance
- Social Insurance: as Social Insurance Law after the probation period (100% Full salary)
- Insurance 24/7 after Probation
- Healthcare: gym center, yoga class at company
- Public Holidays: As Vietnam Labor Law